Some of your customers may need your help resolving a problem. Most of them won't mind the problem itself, as long as you're helping them adequately. None of them will appreciate bad, late or unhelpful customer service.
When problems arise, customers expect fast responses and resolved issues. A badly operating help desk is devastating for your customer experience, your brand, and eventually your sales.
In practice, any helpful service and support team needs:
If reducing churn is important, then providing exceptional customer service is key!
Let us define goals and objectives.
We'll setup the ticket pipeline defining key stages.
Every business is unique. We'll tailor the tickets to match your requirements.
Automation is great when possible to use. Email templates and content are key for productivity and helps the staff helping the customers.
Conversations are great - especially for customer support. There's always someone to help and you'll never loose a conversation again.
Bots can relieve the customer support desk from the common everyday questions. And, done properly the bot can be an appreciated favourite team member.
Training is key for implementation. We'll train your team according to train-the-trainer.
A more automated, more efficient and more data-driven support organisation
A single centralised source of all customer interactions and historic data
A more frictionless customer experience, higher customer retention and lower churn
A trained, smarter and more productive customer support team