Date of version: 2018-05-25
We reserve the right to continuously update this information so it is also important that you review this policy from time to time, particularly if your business changes, or if you begin to send us new types of information. It is our goal to limit the number of changes we make to this policy. If there are substantial changes to this policy we will give notify to active and current customers. If such a change materially interferes with your ability to use the Services in the manner you used them prior to the change, and such a use was not previously prohibited by law or our policies, you may terminate the Services you purchase from us with no termination charge.
It is important for you to know that all information we collect may be provided to law enforcement officials, government entities or pursuant to civil litigation demands. We will provide you with written notice of such a request except in the following circumstances: we are required not to by law, or we receive a request from a law enforcement agency not to do so. Because laws and regulations differ, we do not guarantee that information we provide to law enforcement, regulatory and government entities will be kept confidential.
What data does TeQflo collect?
There are three types of data that we collect: data that is required by us to provide Services to you; data that is automatically collected by us; and data you voluntarily provide to us.
We collect the following personal information from you:
How does TeQflo use the data it collects?
We will use contact information as follows:
We do not make this information public except as provided above. However, it is possible that this information may become public. For example, contact information may be provided to a domain name registrar who publishes that information in a who-is register.
We will use billing information as follows:
We require third parties to whom we provide billing information to keep this information confidential, but cannot be responsible if they breach our contract.
We will use password information as follows:
We require third parties to whom we provide password information to keep this information confidential, but cannot be responsible if they breach our contract.
We will use technical information as follows:
We require third parties to whom we provide technical information to keep this information confidential, but cannot be responsible if they breach our contract.
We will use voluntary information as follows:
How do TeQflo secure this information?
When you provide us with information covered by this policy it is protected by encrypted SSL. The information is stored on secured servers configured to allow only authorized access. This information is encrypted when required by the laws that generally apply to our industry or as required by our vendors.
No information transmitted on the internet, nor stored on servers, is 100% secure. The methods set out above are industry standard security measures. Nevertheless, dishonest people exist, software and hardware can malfunction and people make mistakes. As a result, we cannot guarantee that any information covered by this policy will be absolutely secure.
Will TeQflo sell data?
Contact information, billing information, password information and technical information will only be sold in conjunction with the sale of all or a portion of our business.
You have the right to ask us to be excluded from the TEQFLO e-mail communication such as newsletters and invites. E-mails with a marketing purpose may be sent from TEQFLO, the products that are being marketed are directly associated with the TEQFLO products with a purpose to offer extension of the service that TEQFLO provides.
In case of third party marketing through e-mail. You have the right to ask us not to process your personal data for external marketing purposes. We will inform you (at the moment of collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. Therefore, we will not be able to process your personal data for marketing purposes unless we expressly obtain your consent for it.
Third party articles or information may be shown in TEQFLO e-mails. They are only to be shown in e-mail communication or marketing when a purpose or a connection to the TEQFLO brand is relevant.
You may at any time opt out by choosing the opt out alternative in the received e-mails or by mailing email@example.com to be removed.
As a billing customer that uses the services provided by TEQFLO, you can not opt out from critical e-mails that may inform you of performance changes or other associated and relevant information.
Data handling for non-billed
Non-billed visitors and contacts of the TEQFLO public cloud platforms that are stored in our CRM-system have the right to ask to be removed at any time as well as receive their data and information stored on TEQFLO CRM. The non-billed visitors are opted in through affiliation, contact with the TEQFLO-team or former TEQFLO product users with consent from both parties in all cases. See section E-mail communication to learn more about what is being communicated to non-billed customers. You may at any time e-mail us and ask to be removed from our CRM as well as ask for your data by sending an email to firstname.lastname@example.org.
Opt-in or Opt-out?
You may opt in or out of receiving information about our business, new products, and the services we offer. Simply uncheck the option under the contact information section in your customer portal if available or contact our service desk if there are no preference setting.
Information tracking programs
Our site uses information tracking programs. These programs may be cookies, single-pixel gifs (web beacons) or other technology that provides us with information about your activities on our site and the internet in general. Information tracking programs do things like keep track of your preferences and profile information so that you do not have to enter that information each time you visit our site (Preferences), or to modify our site so that it presents information to you that we believe you will find helpful. These programs may also collect usage and volume statistical information. Other than Preferences, no personally identifiable information is collected by us. We do not provide the Preferences to third parties.
If you do not want your Preferences stored on your computer, you can deselect this option when you are asked for this information. If you wish to change the Preferences after you chose to have them stored, you may log into your customer portal and change them. For information collected other than the Preferences, it is your obligation to configure your browser so that this information is not collected.
How do I change the information you collect?
You have several options depending on the information you provided and where it's used. Either log on to respectively system or functionality to change it yourselves. Information you're unable to change contact the Service Desk our your Account Manager. You should never assume that any changes of information will be immediate.
I have complaints about TeQflo. Who do I contact?
If you for some reason have complaints about TEQFLO which can not be resolved with TEQFLO you should contact the local Data Protection Authorities.
GDPR is a fairly new law and not always easy to understand and follow. We do our very best.
If you are not a customer and the question:
If you are a current customer, open a support ticket through your customer portal http://servicedesk.teqflo.se. If you would rather contact us by email, and: