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Privacy policy

The privacy policy is important. We promise to do our utmost to keep your data safe and to use it with the best intentions. Please read more below. 

General Data Regulation Protection (GDPR)

TeQflo AB with associated companies in the Company Group (TeQflo, we, us or our) is committed to protecting and respecting your privacy and the information provided to us and to third parties with whom we do business. Because everyone's definition of privacy is different, it is important that you review this policy to learn what we consider to be private information, and each of our rights and responsibilities towards this information. This privacy policy is part of your contract with us, or, if you do not have a contract, it governs information you provide to us. Terms that are not defined in this policy are defined in your contract with us.

Date of version: 2018-05-25

GDPR - General

Clean & Elegant
Fully Responsive

GDPR is a fairly new law and not always easy to understand and follow. We do our very best.

GDPR compliance terms

1. By accepting our Terms of Service and Privacy Policy, you:

  • confirm that you are 16 years old or older;
  • confirm that you was given consent to the processing of your personal data for all the following purposes:
    • Providing our services to you;
    • Billing, accounting and financial matters;
    • Send informative and marketing communications for the purpose of selling and raising brand awareness for the TEQFLO products and services;
    • Example such as:
      • Newsletters
      • Events
      • Meetups
      • Webinars
      • Product sales
      • Updates
      • Service windows
      • Read more in section E-mail communication
    • At the time when personal data is obtained, TEQFLO and it’s providers will provide you with all of the following information in the sense of Article 13 of GDPR:
      • the identity and the contact details of the controller;
      • the contact details of the data protection officer (dataprivacy@teqflo.se);
      • the purposes of the processing for which the personal data are intended as well as the legal basis for the processing;
      • the recipients or categories of recipients of the personal data, if any;
      • the criteria used to determine that period for which the personal data will be stored;
      • the existence of the right to request from the controller access to personal data, the right to rectification or erasure of personal data, the right to restrict of processing concerning the data subject or to object to processing, the right to data portability;
      • the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
      • the right to lodge a complaint with a supervisory authority;
      • the provision of personal data is a contractual requirement, and a requirement necessary to enter into a contract, you are obliged to provide the personal data and informed about the possible consequences of failure to provide such data;
    • you as the data subject were informed of the possible risks of transfers abroad of EU;
2. Data Processing

  • Processor and Controller Responsibilities. If the European Data Protection Legislation applies to the processing of your Personal Data, the parties acknowledge and agree that:
    • TEQFLO and it’s providers are processors of that Personal Data under the European Data Protection Legislation;
    • You are a data subject, as applicable, under European Data Protection Legislation; and
    • Each party will comply with the obligations applicable to it under the European Data Protection Legislation.
  • Subject Matter: TEQFLO’s provision of the Services to you according to Agreement. Your personal data will be shared with the chosen hoster.
  • Duration of the Processing: period from entering into Terms until deletion of all your Data in accordance with the Policy.
  • Nature and Purpose of the Processing: TEQFLO will process your Personal Data for the purposes of providing the Services to you in accordance with the Terms of Service. Also TEQFLO can process personal data for marketing purposes (excluding direct marketing in the sense of the Article 21 (2) of the GDPR). Also your Personal Data can be used in Google Analytics, etc.
  • Categories of Data: Data relating to individuals provided to TEQFLO via the Services.
3. Data Deletion

  • Deletion by Customer. TEQFLO will enable you to delete your Data during the Term in a manner consistent with the functionality of the Services.
  • Deletion on Termination. On expiry of the Term, Customer instructs TEQFLO’s to delete all Customer Data (including existing copies) from TEQFLO’s and it’s public cloud platforms systems in accordance with applicable law.
4. Data Security

  • TEQFLO’s Security Measures. TEQFLO will implement and maintain technical and organizational measures to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. TEQFLO may update or modify the Security Measures from time to time provided that such updates and modifications do not result in the degradation of the overall security of the Services.
  • Security Compliance by TEQFLO Staff. TEQFLO will take appropriate steps to ensure compliance with the Security Measures by its employees, contractors and subprocessors to the extent applicable to their scope of performance, including ensuring that all persons authorized to process Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
  • Incident Notification. If TEQFLO becomes aware of a Data Breach, TEQFLO will: (a) notify you of the Data Breach promptly and without undue delay after becoming aware of the Data Breach (not later than 72 hours after having become aware of a Data Breach); and (b) promptly take reasonable steps to minimize harm and secure your Data.
  • Delivery of Notification. Notification(s) of any Data Breach(s) will be delivered to the Notification Email Address, by SMS or, at TEQFLO’s discretion, by direct communication (for example, by phone call or an in-person meeting). You are solely responsible for ensuring that the Notification Email Address is current and valid.
  • Your Security Responsibilities. You agree that:
    • You are solely responsible for the use of the Services, including:
      • making appropriate use of the services and the additional security controls to ensure a level of security appropriate to the risk in respect of the your Data;
      • securing the account authentication credentials, systems and devices you use to access the Services;
      • backing up your Data;
  • TEQFLO has no obligation to protect your data that you select to store or transfer outside of TEQFLO’s and its Subprocessors’ systems (for example, offline or on-premises storage).
5. Data Transfers

  • Transfers of data out of the EEA. If the storage and/or processing of your Personal Data involves transfers of your Personal Data out of the EEA, and the European Data Protection Legislation applies to the transfers of such data, TEQFLO will ensure that TEQFLO as the data importer of the Transferred Personal Data enters into Contract Clauses with entity as the data exporter of such data, and that the transfers are made in accordance with such Contract Clauses.
  • International transfers of data may also take place in the location of the previous transfers. In any case, third parties with whom certain personal data are shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of the same. The transfers will be executed within the framework of the technical and organizational guarantees implemented as binding corporate rules by TEQFLO.
6. Subprocessors

  • Consent to Subprocessor Engagement. You specifically authorize the engagement of TEQFLO Affiliates as Subprocessors. In addition, Customer generally authorizes the engagement of any other third parties as Subprocessors.
7. Data Protection Team;

  • TEQFLO Data Protection. If you have any questions regarding the Cloud Data Protection, email us at dataprivacy@teqflo.se
8. Liability

  • Liability Cap. If Contract Clauses have been entered into as described in Section Transfers of Data Out of the EEA, the total combined liability of either party and its Affiliates towards the other party and its Affiliates under or in connection with the Agreement and such Contract Clauses combined will be limited to the Agreed Liability Cap for the relevant party, subject to Section Liability Cap Exclusions.
  • Liability Cap Exclusions. Nothing in Section Liability Cap will affect the remaining terms of the Agreement relating to liability (including any specific exclusions from any limitation of liability).
If you have any questions about your data or information about you that we have stored, email us at dataprivacy@teqflo.se

I have more questions. Who do I contact?

If you are not a customer and the question:

If you are a current customer, open a support ticket through your customer portal http://servicedesk.teqflo.se. If you would rather contact us by email, and:

Service marks

THIS WEBSITE AND INFORMATION WITHIN IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THIS WEB SITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THE WEBSITE TEQFLO MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED IN THIS PUBLICATION AT ANY TIME.

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